Pet Health Plans for UK Vet Practices
Pet Healthcare Plans built around your vet practice.
Flexible pet healthcare plans, straightforward Direct Debit management and a friendly, reliable team you can speak to whenever you need help.
VetSuccess helps your practice manage memberships, support clients and find opportunities to grow.
More Than
Plans Built around you
Amazing support. Less admin. Flexible plans.
Support with changing regulations
Navigate the Digital Markets, Competition and Consumers Act (DMCCA) requirements, Competition and Markets Authority (CMA) requirements, with support from VetSuccess, client communications and a compliant online customer journey.
Less cancellation admin
Our automated cancellation support service helps manage cancellations made outside your practice, reducing administration and helping to lower cancellation rates and low-level debt.
Flexible plans and Direct Debits
Choose your plan’s inclusions and pricing, with bespoke Direct Debit arrangements to meet your practice’s individual needs. We’re on hand to help you find an approach that works for your business and clients.
No Surprises
Cost clarity that helps your practice save time and money.
We’ve built VetSuccess to be transparent, efficient and easy to manage. That means quick, simple payments, no joining fee and no hidden costs – so your team can focus on care, not chasing paperwork.
Save the practice money
VetSuccess is designed to reduce the administrative burden of managing pet healthcare plans, helping your team save time and keep more of your practice’s revenue where it belongs.
No joining fee. No hidden costs.
We keep pricing simple so your team can explain the plan clearly and confidently, without unexpected surprises for your practice or your clients.
Quick, simple payments
Straightforward Direct Debit management makes it easier for clients to pay on time and for your practice to keep cash flow predictable.
From practice to doorstep
Home delivery that keeps care convenient.
Everyday care, a little closer to home.
Make regular parasite protection easier for your clients, with treatments delivered straight to their door. Our simple online platform lets your team set up and manage subscriptions with ease, saving time on dispensing and admin so you can focus on caring for pets.
Delivered by our trusted partners
VetSuccess works with leading suppliers and manufacturers to make home delivery simple, reliable and easy to manage for your clients.
We partner with all leading suppliers and leading manufacturers so your clients can get the products they need delivered to their door without adding extra admin for your team.
5 weeks of free insurance with Agria
Real people, ready to help
Speak directly to our customer service team without navigating automated phone menus. From everyday questions to more complicated issues, we’re here to help your team get things sorted.
Speak to a person, every time
Good service starts with being easy to reach. When you contact VetSuccess, you can speak to a real person who is ready to listen and help, however big or small the question.
Here for whatever you need
If you need support with a membership, a payment query or using the system, our customer service team is here to make your working day easier.
A clearer perspective
Turn performance insights into practical action.
Understand your healthcare plan’s performance with business intelligence dashboards powered by Tapestry. Explore local and national benchmarks, with our team helping you identify opportunities for growth.
Get a clearer picture of how your healthcare plan is performing, where it stands against local and national benchmarks, and where there’s room to grow.
Using Tapestry dashboards, we can review your performance with you and help turn the findings into practical next steps. It’s personal guidance to help you get more from your plan.
Local context. National perspective. Personal guidance.
Make your next move
Upgrading to VetSuccess is easy.
Already have a pet healthcare plan? Our team will guide you through moving to VetSuccess and help coordinate the transfer.
Easy for clients to join
Make joining your pet healthcare plan straightforward, online or in practice. Simple membership management helps your team spend less time on administration and more time supporting clients.
Talk us through your current plan
We’ll discuss your existing arrangements, what you need and how you’d like your plan to work.
We guide you through the transfer
We’ll explain the bulk change process and support the secure transfer of membership information and communications to your clients.
Get your team ready
We’ll provide training so your team feels confident managing memberships, with ongoing help whenever they need it.
Once you're with us, benefit from...
Pet plan health check
We can help you ensure inclusions and pricing are on point and relevant either during a bulk change transfer, or on completion of your transfer.
Full staff training
We will train your staff to use our system and manage their health plans online. And they’re always welcome to further assistance.
1/3 off Marketing
Get professional marketing support at a fraction of the usual cost, exclusively for VetSuccess members.
Prefer to chat? Call 01202 022 336.
Upgrade to VetSuccess
Ready to get more from your pet healthcare plan?
Find out how VetSuccess can help you simplify administration, support your clients and grow your pet health plan.
Prefer to chat? Call 01202 022 336.